Our mission is to provide high quality automotive products and services at competitive prices using fair and ethical business practices.
We exist to exceed the expectations of our customers, employees, and their families in a safe and professional environment.
Evans Tire & Service Centers is a privately owned business that prides itself on customer satisfaction and service. Evans Tire has been providing our customers with the highest standard of products and services since 1976. As Evans Tire's mission statement clearly vows, "We exist to provide the highest level of satisfaction for our customers, employees, and their families in a safe and professional environment", and that is exactly what we live by.
Our goal is to maintain those standards and give our customers the satisfaction that they are used to by providing them with all of the services that the major competitors do not provide, such as: alignment, brakes, shocks, struts and oil changes. By marketing Evans Tire and Service Centers as a one stop shop, not only has traffic increased, but customer confidence and positive feedback have grown exponentially. One way to gauge customer response is through the WOW program, a brain child of founder John Andonian and Marketing Director Jerome Hemmestad. The program is a team effort at all 18 stores, featuring a window wash and tire dressing before returning each vehicle, an upgraded waiting area with flat screen televisions and free Wifi access for customers, and a sticker providing a direct line of communication with John to express concerns and compliments on the service they were provided. Since the implementation of the WOW program seven years ago, customers' accessibility to share their experience is better than ever, boosting our Customer Service Index and customer morale while receiving service on their vehicles.
Our management team offers over 75 years of experience and we strive to satisfy every customer that visits Evans Tire & Service Centers. Additionally, our employees are given many opportunities to set and achieve high goals for themselves through competitive pay plans, great benefits packages, and a dollar for dollar up to 4% contribution to employee's 401K's. Incentive trips, company events and bonuses are examples of a reward system our management staff has created to coincide with the positive reinforcements Evans Tire implements to boost morale and create a company culture employees want to get involved with and be a part of.
When CEO John Andonian bought Evans Tire and Service Centers in December 2000, he knew he would be climbing an uphill battle, against the odds of the economy, the auto industry and the retail business. With an educated, ambitious and supportive team behind him, John was able to increase sales by almost 300% from $7,000,000 in 2001 to $26,000,000 in 2009, and doubled in retail locations in just nine years. Evans Tire currently has 17 locations all over San Diego County and over 60 sister stores throughout the Los Angeles and Riverside counties. Our corporate headquarters are located in the heart of Carlsbad, CA in North County San Diego.
